Archive for the ‘Do-Good Marketing’ Category

Viral Video Series: RED

Thursday, January 7th, 2010

Chris Brogan will tell you, it’s NOT about you.  When you start making 6 digits money, it might not even be about your product.  Cliche as they are as the do-gooders in the corporate world, the Starbucks video below is an example of using your influence to make things happen AND leave your fans with that warm feeling that their money is going to a company that cares less about their bottom line, and more on making the world a better place.

**I made that comment about not being about your product because there isn’t a mention about coffee or really Starbucks.  It’s about RED and AIDS in Africa. Full stop. **

Viral Videos- Thomson Airways

Wednesday, November 18th, 2009

Once your eyes are opened you just start seeing them everywhere; viral vidoes that is.  Here’s a great one by Thomson Airways.  With over 500K hits on Youtube it’s generating quite a buzz and it should, using ingenuity to put an interesting spin on something we’re so quick to tune out..the safety features.  This should’ve make damniwish.

Rituals Legendary Comeback

Friday, November 13th, 2009
my colleague, Chiller-gifting barista, & mois

my colleague, Chiller-gifting barista, & moi

I’m still so blown-away by this past week’s experience, that I’m still pinching myself to make sure i’m not dreaming.  So, Rituals is having a “Buy One, Get One Free” promotion, Mon-Thurs in their stores.  Being a former frappaucino drinker and now a chiller drinker I was excited to take part in this offer.  This past Tuesday (which is Chiller day), I took a colleague as a treat and walked to our  nearest location.  What happened next, led to a series of events that had the most shocking of outcomes.

We entered to a buzzing coffeehouse ( no pun intended), and clearly the chillers were the order of the day. As we lined up waiting for our turn, I overheard the cashier calling out four available flavours and then saying that whatever flavour they chose, the free one had to be that too.  Well from, ‘bubblegum, green tea, strawberry and heath mocha’ as my inevitable choices, things started to go downhill.

After ordering strawberry, we had about a 7-10min wait as the barista tried to blend four drinks in one blender.  By the time we got it, the consistency was watery and the drink, very pink.   I sulked and complained all the way back to the office.

What  provoked me to write an email to the contacts off their website was this:  I worked for Starbucks for 4yrs, so when it comes to coffee, i’m spoilt.  Second, while I stood there waiting for the drinks in flavours I didn’t want, with my friend that I had offered to treat, I noticed half-full tubs of flavours labeled “white chocolate”, “hazelnut”.  Hey!  I wasn’t offered those! I wanted to shout.  So, I thought this was some great marketing ploy to get rid of undesirable flavours, and I said so in my e-mail to Mr. Mahabir their Business Analyst.

The following day a manager had called to apologise for my experience and explain to me that staff had actually gone against the policy and procedures of the deal.  I could get two of any flavour and yes, sometimes they did run out of one or two of their flavours when busy, but the ones offered were not the only ones in the store.  She promised a follow-up to our call.

Today, my Inbox had one message from Mr. Mahabir with an attachment from the COO of the Pizza Boys Group who apologised again on behalf of the company and included his mobile number (!) in case I should need anything in the future.  Talk about legendary!  And I know legendary.  The HUGE maraschino cherry on top was they hand delivered two chillers. To my office.  Folks, this is laidback Caribbean island.  Getting a passport appointment takes  a year and to renew your driver’s license requires taking a day off.

Thank you. thank you.  Thank you Rituals.  I am still in euphoric shock that there are businesses out there, in our small island of Trinidad & Tobago, that seek to be legendary.  Special kudos to Mr. Mahabir, Mr. George, Mrs. Ortega-Lewis and the sweet barista who hand delivered it to me.  You guys rock!

My msg

The response

Interview with 2M against $2M Flag Creator

Thursday, November 12th, 2009
newsday_2M_flag

T&T's $2M Flag

In a previous blog post, we examined the phenomenal success of the 2 million against $2million flag Facebook Group. When I say success, I’m referring to the rapid increase in membership and the group members’ high level of interaction in the form of comments, links, discussion and photo uploads.

I think the initial assessment of the variables driving this internet meme were correct – a hot topic, timeliness, exposure, opportunity and convenience drove this success. Karen hit on the perfect conditions. Sending the story to Newsday was extraordinarily savvy move. It says that the online and offline worlds must complement each other, especially in T & T where traditional media still rule.

Read Karen’s responses to our questions.

Interview

Would you briefly introduce yourself? Are you in T&T? Age Range, Education, Field of Expertise are particularly interesting.

My name is Karen. I live in Trinidad and I’m 26. My educational background is a BA in English Language and Literature with Education. Currently I serve as an HR Manager and a part time Editor.

Would you call yourself an activist? Have you partaken in any form of protest or action online or in the real world?

I’ve never been terribly motivated to protest ‘in the real world’ as you put it, because I’m always skeptical of the sincerity of those organizing. There are times when I would like to participate- maybe one day I might.

Is this your first time creating a Facebook group or Facebook page? If no, what else have you created?

I’ve created perhaps one other Facebook group before but that’s work related.

Do you know the difference between a Facebook Fan Page and a Facebook Group? Why did you choose to make a Group over a Page?

I never really thought of the difference between a Fan Page and a Group. I just picked the Group option- no particular reason.

Exactly when, on what date, did you create the group? Was it before or after the other group, I DO NOT SUPPORT THAT $2MILLION FLAG…waste of money and CRAZY BUDGET!!!?

I created this group on Saturday 7th November 2009 around 10:00am. I’m inclined to think it was before “I DO NOT SUPPORT THAT $2MILLION FLAG…waste of money and CRAZY BUDGET!!!” because I searched beforehand and found no other group.

When the group was created, did you upload or add any content – links, photos, or video?

Actually, all I uploaded was a profile picture, which was our flag. No links, video or any such media.

How many people did you initially invite to the group? Were invitations sent via email or through Facebook messages or what?

I did the whole group invite thing and just invited a handful (maybe 40) of people from my friend list and that as they say was that.

Do you have any insights into how the group’s membership grew so quickly?

I honestly have no idea who it grew so rapidly. I definitely think that write up in the Newsday helped though. I also think for some reason it really resonated with the Facebook audience – especially the younger ones because it’s a tangible, visible waste of resources. It’s something that’s relatable. And- the government took so long hemming and hawing over an appropriate answer- and the statement Mr. Hunt made of not seeing the reason for such a “fuss” I think really infuriated some people.

How was the Newsday made aware of your efforts?

Isa (who by the way is my husband) is part of an astronomy group and while promoting some of their events he made some links in a few of the newspapers and he sent out an e-mail to the Guardian and the Newsday and Newsday chose to write it up.

What did you envision would happen when you created the group? And, if anything, what did you hope to accomplish?

I envisioned maybe about 1,000 or 2,000 persons joining. It was really to create an avenue for venting frustrations, offering solutions and uniting on a common interest.

What it did was tell me how out of touch the government- especially the Ministry of Sport (which to me should have a pulse on the youth)- is with young people and public opinion! Mr. Hunt told the media (whether he was being honest or not) that there was support for the flag on Facebook and I searched and found nothing! So that’s when I decided to start the group.

I hope it goes further. I hope people take a more proactive stance in determining their future as citizens of this country.

Now that the group is gaining attention and momentum have you revised your initial vision for the group?

Not particularly. I still want it to be a forum for discussion and again, proactive solutions for effecting some kind of change or response from the government. I’ve seen other topical issues being discussed such as the state of health care, property tax, lack of water in rural areas, poverty. So obviously it’s more than just about the flag- it’s about a blatant disrespect for the voice of the people and how they think their money should be spent. The government seem to have forgotten that we are the ones paying them to do a job.

T&T has a population of about 1.6M. What would you say to people who point out that 2M Trinbagonian’s do not exist?

Hahaha….I got this criticism a few times and even asked my husband if we should reconsider the name of the group. I know we don’t have a population of 2 million and I feel blessed that we have a group of over 6,000 already! It was more about making a statement about everything that is wrong and corrupted with our government more than something to be taken literally.

Hyundai gives away free car

Friday, November 6th, 2009

Worst ParkingI know it’s not Thursday, but I’m hoping with the time difference you wouldn’t notice.  A social medium ‘treat’, a day late or not, is still a treat right?

A colleague via email just pointed out this great Mashable post that shows how if you can get 1.6mil views on YouTube; you can get Hyundai to give you a free car.  Ok, that’s not the moral of the story.  The story shows that firstly, with all the technology that is being invented or updated, there’s probably very little that we can do in the public and someone not see it, which in this case, is a good thing.

Secondly, we need to label the right heroes from this video.  I’m not saying that Hyundai giving this traumatised guy a new vehicle wasn’t noble, it’s great and it shows social media working to benefit ‘the tribe’, the people connected through similar interests, but the real car givers were the 1.6mil people who left 1,198 comments  about the happening of this video.

By putting this up on YouTube, people were able to view this video as either  the funny office viral of the day, while others watched it and relived the day that they themselves experienced anonymous injustice.  The conversation was sparked and as a marketers, the goal is to not only figure out how to connect your tribe members, but how to emote a response that gives deserving people unexpected surprises.

What’s your take on this post?  Leave your comments below.

The Future of Advertising

Thursday, October 29th, 2009

The best way to predict your future is to create it.

Umm, so what are we creating? Apparently, we have to do good.

To Be or Broken: Taking Responsibility

Friday, May 1st, 2009

So I know the title is totally confusing and if you have semi-decent grammar you’re saying something’s not right.

So here’s the deal, Seth Godin did this presentation three years ago and recently posted the video link on his blog.

I’m not going to spoil it for you, but basically there a lot of things that we, as individuals and companies overlook because, hey, it’s either ‘not our job’ or ‘we didn’t know it was broken.’

Small things that would eliminate mountains of stress and frustration but instead:

  1. Either going on so long that we’re used to it and it just annoys us rather than frustrate
  2. It’s somebody else’s job description/responsibility/problem and “why me?”
  3. We thought we were fixing the problem and all we did was slap a big sticker that read, ‘Beware Problem!’

I noticed brokenness yesterday at City Gate.

“Beware pickpockets” signs throughout the entire compound. People were getting robbed and management’s solution was not let’s amp up security, but let’s inform the public and let them and the criminals battle it out. Watch the presentation then pitch in.

What’s broken in your world?

In Your Corner: Help your Customers out

Friday, April 24th, 2009

Really helpful signSo I’m pitching this idea around the premise of “helpful professionals” and it’s this; how cool would it be if for everyday inconveniences you had your own personal helper. And then the wall I’m hitting is this, how to convey that we could be ‘supportive, approachable, professional, friendly,’ but not on an individual basis.

Huh?

So I went to the grocery on a Saturday, and it’s crazy busy and all the packers are running in and out but I’m calm because I have my own personal packer! Somebody in my corner. There to help me out in an everyday inconvenient situation. But businesses don’t want to commit to an image that they can’t own, or at least they can’t promise from every one of their employees.

Huh?

A business wants to be seen as ‘helpful professionals’ but if the ratio of employees to customers is 1:100 they might not be able to guarantee they’ll be helpful to ALL 100. Maybe the first 50, but by customer #78 the helpful part might be waning.

Huh?

Business reality check. We want to be seen as helpful, supportive, knowledgeable, problem solvers, and maybe, most of the time, we are. The other times, it’s a bad day at the office, half the staff called out, too many claims to be processed; today, the image can’t hold up. Yet, as a business we expect our customers to be consistent 100% of the time. Pay your dues on time, fill out the right forms so we can process them, be polite to our employees or we’ll blacklist you. Right?

What happened to being in their corner?