10 reasons why T&T business don’t tackle customer service.

  1. We do not believe customers expect it.
  2. We don’t believe Trinidadians could ever change. (we believe it’s in our DNA to give poor service or no service)
  3. Our competition is bad.  So there’s no competitive disadvantage.
  4. It is hard work that takes a long time to see returns.  We like overnight fixes.
  5. Employees leave, so why train them.
  6. It’s too costly and it “does not make a difference”.
  7. It’s not as sexy as marketing with its new product launches.  (“who wants to sit through days of training when people could be doing work?”)
  8. It would mean giving employees the power to solve things.  And we want power centralized.
  9. Customers won’t pay for it.
  10. We don’t have good trainers. (the reason we may not have good trainers is we have not made the field attractive enough for people to make a good living from it, aka a self-fulfilling prophecy)
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