Society rewards thinkers and doers. But only certain kinds of thinking and doing. Lawyers and surgeons get paid a lot for thinking and doing. Artists generally aren’t so lucky. In the office the sales people who deliver the sales have a lot of power and influence. The marketing folks who help drive customer loyalty also get a lot of recognition.
So what about the persons who are the resident psychologists and mothers of the office, in addition to their day job? They see people having a bad day and give encouragement. What impact are they having on employee motivation, job satisfaction and the bottom line? When they take pains to organise the Birthday Party, the welcome breakfast for that new employee or the farewell, is there value for the company in what they do? And what’s in it for these good Samaritans?
We need to do a better job of rewarding emotional intelligence. Man cannot live on the intellectual and physical alone. This post was inspired by Joanne Lashley. Thank you Joanne.
