Not from a hangover. How do you recover when you give bad service? Or when something goes wrong with your product? I started thinking about this when I saw the speed with which Blue Waters came to our office at pepper to fix our water cooler.
It was down and that meant no agua, which is not good. One call and they were here. Why? I could say that they are a loving company who cares deeply about our level of hydration. That’s one view. Another view is that if they don’t have a working cooler then they don’t have water sales and they don’t have a business. So they need fast recovery.
What about you? How are you recovering from that rude parking attendant or telephone operator that buffs you for having the audacity to ask to speak to a “real person’ rather than voice mail. The key is developing a mechanism to find out when you stumbled. And of course to ask your customers how you’re doing.
By the way, for me, very hot fish broth is the best remedy for a hangover.
