I first wanted to work in HR, so I studied Management Studies with courses in Organizational Behaviour and Psychology. On graduating, I returned to T&T...
Measuring ROI on investments Creating positive customer experiences Branding and brand discipline, in a sea of products and brands Mining insights by leveraging data Acquiring...
I'm now reading David and Goliath by Malcolm Gladwell. He is one of my favourite authors with his counter-intuitiveness. “We have,” writes Gladwell, in summing...
Some brands stink. Literally. You should make sure that your brand is properly represented through all of your customers' senses. We tend to play the...