Measuring ROI on investments Creating positive customer experiences Branding and brand discipline, in a sea of products and brands Mining insights by leveraging data Acquiring...
I'm now reading David and Goliath by Malcolm Gladwell. He is one of my favourite authors with his counter-intuitiveness. “We have,” writes Gladwell, in summing...
Some brands stink. Literally. You should make sure that your brand is properly represented through all of your customers' senses. We tend to play the...
Ne-Yo and R Kelly's best before date may have passed especially the latter. (Nigel Telesford described him as aging) Perception that R Kelly does not...
People often build their factory (restaurant, real estate agency, hotel) without absolute clarity on what they want it to represent in the eyes of their...